IT Supporter for Secomea A/S

  • Job reference
    4325338230

Are you passionate about providing professional IT-support and service to customers and employees? And do you like to solve technical challenges as well as implementing and supporting various IT solutions? Then it is you we are looking for!

For Secomea’s support team, we are looking for an creative and motivated IT-supporter to further enhance the team and processes. 

 

Your Responsibilities

Your primary role in the support team is to answer and analyse Secomea’s customers and internal employees’ incoming incident and service requests from the ticket system. In addition to this, you will be;

  • Keeping the SLA within time on phone and email incident / service request that has been set in Secomea support and with your team be available within the opening hours (08:30 – 16:30 and Fri: 08:30 – 16:00).
  • Delivering a professional described action plan for the customers either over the phone or email in relation to the incident / service request.
  • Handing over escalated tickets that need to be analysed or solved by 3rd level support or the R&D department in cooperation with rest of the support team. 

In cooperation with your colleagues in the team, you will be a key player in building up our knowledgebase system (document360), create new articles and review older articles in English. You will be participating in daily support team meetings and other internal meetings.

 

Skills & Competencies

  • Solid experience with Microsoft Office 365, Word/Excel/PowerPoint/Outlook.
  • Knowledge of Windows 7/10, Linux understanding is considered a plus.
  • Basic understanding with general network, OSI model, TCP/UDP Protocols, IP and MAC addressing.
  • Extrovert with a natural capacity to work proactively and is eager to pick up on new ideas and tasks.
  • Fluent in English and Danish both written and verbal, German is considered a plus.

 

Uddannelsesniveau
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Your Profile

You have experience or fundamental understanding for network protocols and you can install and maintain users within a Microsoft environment, O365, Windows 10, server 2016. You have good interpersonal skills and can communicate and support customers in a professional manner – also in stressful periods.

 

Sprog
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We Offer

An exciting work environment in an international company where we focus on delivering results, while nurturing an open and positive work atmosphere. An informal organization who moves fast and agile and constantly aims to balance fast decisions with proper processes and business intelligence to support our strategic direction. 

You will be a part of a support team with strong experience and daily sparring as well as the opportunity for personal and professional development.


How to apply:
We are collaborating with Adecco on this recruitment process, accordingly please submit your application and CV through the link below. Should you have any additional questions, feel free to contact Adecco's recruitment team:

Recruitment Researcher: Line Sophie Heyn +45 3838 1211
Recruitment Lead: Christina Tocado +45 2568 3527

We have interviews on an ongoing basis – send your application today!


About Secomea
Secomea is a privately held Danish company headquartered in Herlev, Copenhagen with sales offices in North America, Japan and China, and a global network of distributors. We deliver high quality IIoT cloud, Remote Access and Maintenance solutions for industrial equipment, and are renown for Best in Class solutions, which underlines our name SEcure COmmunication Made EAsy.

Founded 12 years ago, we have built a strong line of Industrial Communications and IIoT Solutions for Remote Access and Maintenance of Industrial machines based on unique VPN technology. We count over 7,000 customers, including some of the World’s largest manufacturers and machine builders.

 

Andre oplysninger
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Om Secomea A/S


Secomea is a privately held Danish company headquartered in Herlev, Copenhagen with sales offices in North America, Japan and China, and a global network of distributors. We deliver high quality IIoT cloud, Remote Access and Maintenance solutions for industrial equipment, and are renown for Best in Class solutions, which underlines our name SEcure COmmunication Made EAsy.

Founded 12 years ago, we have built a strong line of Industrial Communications and IIoT Solutions for Remote Access and Maintenance of Industrial machines based on unique VPN technology. We count over 7,000 customers, including some of the World’s largest manufacturers and machine builders.

Kontaktoplysninger
Recruitment Team
+45 3838 1211 / +45 2568 3527